Send money from the USA 🇺🇸 to India 🇮🇳
Built for Indians in the US. Bringing you closer to home.
From US banks to Indian banks
CROBO, IN NUMBERS
- 50,000+Customers served
- 1 Million+Transactions completed
- 10,000+App downloads
YOUR TRUST COMES FIRST
Your money. In good hands.
BANK CONNECTION / PLAID
Your bank. Safely connected.
IDENTITY CHECKS / PERSONA
A real person. A verified account.
Crobo care
Real people. Here to help.
“The support is good and I am satisfied using this app”
What our customers say.
Get Crobo on the App Store ↗Frequently asked questions
What is Crobo?
Crobo is a money transfer platform that lets you send funds from the US to India quickly and securely.
Who can use Crobo?
Anyone living in the US with a valid US government-issued ID and a US bank account can use Crobo to send money to India.
What details are needed to sign up?
You'll need your name, email, a US-issued ID & a US bank account to get started.
Can I sign up using Apple or Google login?
Yes, Crobo supports easy login via Apple and Google.
Why do I need to verify my email?
Verifying your email helps secure your account and ensures you receive important updates.
Why do I need to connect my U.S. bank account?
To send money through Crobo, you need to securely link your U.S. bank account so we can debit your funds & send them to your recipient.
Is connecting my bank safe?
Yes. We use Plaid, a secure and widely trusted platform, to connect your bank safely without storing your login details.
I connected the wrong account. How do I change it?
You can add multiple banks within the app. In case of an issue, please reach out to our support team for assistance.
Why is my bank connection failing?
Bank connection may fail due to incorrect login details, multi-factor authentication issues, or connectivity problems with your bank. Try reconnecting or contact support if the issue continues.
Why do I need to verify my identity?
To comply with U.S. regulations and prevent fraud, we require all users to complete identity verification before sending money.
What documents are accepted for KYC?
We accept valid U.S. government-issued photo IDs such as a driver's license, state ID, or U.S. passport. Indian passports or foreign IDs are not valid for verification.
How long does the verification process take?
Most verifications are completed within minutes, but in some cases, it may take up to 24–48 business hours.
Why am I being asked to upload additional documents?
If your bank details don't match your verified identity, we may request a bank statement or other proof to confirm ownership.
Why was my ID rejected?
• Uploading an unsupported ID (like an Indian passport)
• Uploading a blurry, dark, or low-resolution image
• Clicking a photo of the ID from a screen instead of holding it physically
• Uploading a different ID than the one selected in the dropdown
• Submitting an unstamped visa, which is not acceptable
How do I take a proper photo of my ID?
Hold the physical ID in your hand, take the photo in a well-lit environment, ensure the entire ID is visible and not cropped or blurry, and don't click a screenshot of your ID — a physical ID is mandatory.
How does the selfie verification work?
During the selfie step, you will be asked to face forward, slowly turn your head to the right, and finally turn your head to the left. Follow the in-app instructions for best results.
My KYC link expired. What should I do?
KYC links are valid for 1 hour. If your session times out, you'll need to re-login and restart the process. We recommend completing it in one go.
I'm facing a front camera permission issue.
Some Motorola devices have known issues with camera permissions in the Persona KYC module. Please try using a different phone or browser to complete KYC.
Can I use a different email to reapply for identity verification?
No. Creating multiple accounts with different emails using the same ID will result in rejection. It will be flagged as a duplicate identity.
My app crashes while taking an ID photo.
Please reach out to our support team immediately, and they will help you troubleshoot or offer an alternative method.
Why was my bank account not verified even after completing KYC?
If you've connected a spouse's bank account or any business bank account that doesn't belong to you, it won't pass verification. Our system checks that the name and address on the bank account match the details on your identity card.
I was asked to upload additional documents. Why?
• Recent bank statement (last 90 days)
• Utility bill
• Phone bill
• Rental agreement
Common Mistakes to Avoid!
• Uploading an Indian passport — Crobo only accepts valid U.S. government-issued IDs
• Uploading non-matching document types (e.g., selecting a Driver's License but uploading a Passport)
• Submitting documents without a stamped visa (we require a stamped visa to verify U.S. presence)
• Connect someone else's bank account (e.g., spouse or business account) instead of your own
Can I send money to an Indian savings/current bank account?
Yes, you can transfer to any savings, current, NRO or NRE Indian bank account. NRE transfers involve additional bank verification, a small bank fee, and a separate exchange rate.
What are business hours?
48 business hours means 2 consecutive (continuous) business days. It doesn't include weekends when business doesn't operate.
I suggested crobo to a friend, and they also completed the transaction, but I have yet to receive the gift card.
First, check the Refer & Earn page. To check, click on the Redeem button on the Refer & Earn page. If it is blank, please reach out to us on support chat, or you can send us an email at care@getbit.money, mentioning all the details. We will send your gift card in 24 business hours.
What is the Crobo Wallet?
Crobo Wallet lets you securely store and transfer US Dollars for remittances to India. You can add funds in your wallet using Domestic Wire, FedNow, RTP, or Same-Day ACH.
How can I add money to the Crobo Wallet?
• Transfer Timelines:
• Wire: 30 minutes - 24 business hours
• FedNow / RTP: Instantly
• Same-Day ACH: Within 30minutes - 3 business hours
What are the benefits of using the wallet?
• No daily or weekly transfer limit for Crobo Max transfers
• Get the best Crobo Max exchange rate for high value transfers
• Faster and more secure transfers
• No extra fees charged by Crobo
Can I send to NRE accounts using my wallet balance?
No. NRE account transfers can't be funded from your wallet balance. They're sent directly from your linked bank account, and involve additional bank verification, a small bank fee, and a separate exchange rate. All other India bank accounts (savings, current, NRO) can be paid from your wallet.
I added money to my wallet, but the funds aren't reflecting. What should I do?
Please share the transaction reference number with our support team. Also, ensure you included the correct Memo ID when initiating the transfer.
Which account should I transfer funds to?
Your unique wallet account details are visible under: Crobo Wallet → Deposit → Account Details. Make sure to include the Memo ID shown.
How do I initiate a wire transfer?
Use your bank's app, online banking, or visit your branch to transfer to the Crobo deposit account shown in the Wallet page of your Crobo app.
What are my limits after using wallet transfer?
There is no upper limit for transactions done via the wallet using Crobo Max. Kindly reach out to our support team for more details.
Can I transfer money from the US to India using my wallet balance?
Yes. Once funds are added, you can initiate transfers directly from your wallet in the Crobo app.
How can I check my wallet balance?
Your USD wallet balance is visible on the Wallet screen in the app.
How can I check wallet activity?
Go to the Wallet screen to view your transaction history and balance changes.
Does the wallet balance expire?
No. Your Crobo wallet balance does not expire.
Can I withdraw money from my wallet to my bank account?
No, withdrawals are not currently supported. Wallet balance can be used for transfers only.
Is using the Crobo Wallet safe?
Yes. Wallet transfers are processed through secure bank networks like Wire and FedNow via our verified partners.